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Support

Help When you Need It

We believe in the power of Social Intelligence to deliver measureable business value.  Creating that value is a function of the right mix of software automation, professional services and customer support. Our Visible Intelligence® software is very easy to use and flexible, allowing you unlimited search queries and hundreds of ways to view and segment your data.  But having all of this power at your fingertips does not mean that you necessarily have the time or know how to do it yourself.  That’s where our Services team is available to help.

Standard Support

We live in the era of customer service and everyone deserves to get a live person at the other end of the line or email and a lightning fast response.  At Visible®, this is how business is done.  Every customer has access to our worldwide support organization where we stand by to answer questions, offer guidance and anticipate what might be coming next to ensure you have the best experience possible.  We are available to all of our customers regardless of where you are located, 24 hours a day, Monday through Friday.  Our mission statement is “You ask.  We answer.  You succeed.”  Let us show you!

Premium Support

Sometimes you need more.  More focused support and guidance tailored to your business, your industry, your goals.  With our Premium Support, a designated Account Manager will work with you to design and implement a service program aimed at optimizing ongoing social listening and engagement activities.  Your Account Manager is committed to your success providing:

• Premium support for enterprise programs
• Advanced data collection and discovery strategy
• Strategic goal planning for campaign and program support
• Best practices, workflow and use-case client training

Custom Engagements

Visible empowers many of the world’s largest brands including Microsoft, FedEx and Xerox to inform business decisions, influence purchase behavior, build brand loyalty and improve customer relationships by harnessing the business value in social media.  One of the ways that we ensure our client’s success is through Custom Engagements with our Enterprise Strategy and Solutions team.

This team will partner with you to help design, build, develop and expand your social listening and analytics programs through a variety of customized strategic services and the development of data and programmatic initiatives.  Whether you are looking to develop and manage your social media strategies and programs, design a social media command center, create a social servicing program or develop a community, we have the experts you need to help you succeed.  Ask about our Social Media Best Practices training program to learn from other brands’ successes, avoid pitfalls and identify strategies for future success.