Visible Intelligence

Big data analytics that drive results.

Move to a Better Social Intelligence Solution

Mine, pulse, pivot, and act. With the Visible Intelligence technology platform, you’ll have the highest quality data and rapid insights at your fingertips to make key business decisions. You don’t need to be a social scientist to find or interpret the insights.  We make it easy for marketers, communicators, executives and customer service teams to leverage social intelligence every day.

Visible Intelligence focuses on three core capabilities: social media monitoring, enriched data analytics and insights, and customer engagement.  All three are integrated into one integrated platform, directly accessible through a browser. This eliminates the need to coordinate sharing of data across disparate apps, or for IT to manage platform upgrades. 

Monitoring

Visible’s lightning fast search and analytical capabilities help you remain agile and informed at the speed of social. With unlimited searches and customizable dashboards, you can identify top trends and perceptions about your brand quickly and track the competition so you can make informed business decisions.

  • Secure brand reputation as events unfold, implementing proactive communication strategies.
  • Counter competitive threats, analyzing how consumers respond.
  • Spot and summarize shifting consumer sentiment, adjusting programs and messages that are sensitive to market changes.
  • Keep stakeholders informed of emerging market opportunities, targeting needs proactively.
  • Contrast global market reactions, guiding regional and language messaging.
  • LEARN MORE about the features that drive this power. 

Analytics

Understand the drivers, key influencers, and segments initiating conversations about your products and services. Visible has unmatched social media analytics and geo segmentation capabilities available as a core component of the platform at no additional charge. That allows you to always have the best results from social at your fingertips any time of day, anywhere in the world.

  • Identify key influencers and focus your outreach efforts to spread your messages.
  • Measure program and campaign performance to redirect efforts and spend to optimize performance.
  • Compare and contrast brands/topics and understand the voice of the consumer based on the language used for each topic.
  • Establish KPI’s to drive business decisions, measure continuously and adjust based on community dynamics.
  • Segment results for target audiences and stakeholders; understand differences to refine communication and positioning strategies.
  • LEARN MORE about Visible's leading analytics. 

Engagement

With actionable Social Intelligence from Visible and the ability for prompt and direct consumer engagement online, companies can strengthen support, retain customers, resolve issues, and continue building brand loyalty.

Visible Intelligence has integrated social servicing capabilities, configurable workflow, simultaneous multi-channel posting, operational metrics, and seamless integration with Facebook and Twitter. The Visible Engagement capability helps you to:

  • Identify, respond to and resolve customer issues proactively.
  • Address questions from prospects and identify leads.
  • Schedule posts to publish automatically.
  • View detailed operational metrics.
  • Customize workflow based on team roles and business priorities.
  • Manage all Twitter and Facebook social profiles in one place, securely.
  • LEARN MORE about unique Engagement capabilities.

Your Platform Team

A Team of Experts at Your Side

Visible teams with you so you can ramp up quickly and start delving into valuable insights that drive results for your business. Both clients and the industry have recognized our employees for exceptional service delivery. We partner to help you become an expert with social intelligence and strive to understand your industry so we can provide you with the best advice for your market.

Customer Support: Help when you need it

Once you’ve completed initial setup, you may have some questions. That’s what we’re here for. Monday through Friday, 24 hours a day, via phone or email, the Visible Support Team is on hand to answer any questions you may have.

Strategic Account Management: Let us be your co-pilot

Strategic support may be what you need if you’d like more one-on-one interaction and planning. You’ll have the advantage of working with a dedicated Account Manager who will help get the most from your social listening and engagement efforts.  Your account manager is committed to your success and can provide additional guidance including:

  • Strategic goal planning for campaign and program support.
  • Advanced data collection and discovery strategies.
  • Custom training and workflow setup support.
  • Industry and use case best practices.

 

Key Features

social engagement analytics
  • Unlimited customizable dashboards – customize by teams, region, roles, or function to focus only on the information that matters to you.
  • Global, multi-language capabilities – with data in all of the world’s prominent languages, it is easy to scale your social efforts across regions.
  • Unlimited, on-demand search and analytics – drill into new topics easily and measure the results as they develop and evolve.
  • Advanced filtering, segmentation and “search within”  – set up audience segments or sub-topics that you can rapidly overlay on other search topics to drill into data with a click of a button.
  • Advanced geographic segmentation – unique pinpoint accuracy to find audiences down to the city block level with just a couple of clicks.
  • Intuitive guided search navigation – easily set up searches and uncover topics of interest.
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  • Impact summary – see all of the key social metrics for any topic with a single click – all in one spot.
  • Influence scoring – Visible influence and Klout scores help you assess who is talking about you.
  • Share of Voice vs. Competitors – track your efforts related to the competition – with up to 16 comparison points.
  • Best-in-class, multi-language sentiment analysis – understand perceptions about your brand and key topics with sentiment in 11 languages.
  • Site demographics/psychographics – learn more about the channels where your brand conversations are taking place.
  • Geographic mapping – view posts down to the city block level.
  • Reach analytics – gauge the size of the markets that are reading all of those social posts.
  • Dynamically generated reports – get dashboard reports sent right to your inbox
  • Large data exports – download data for further analysis.
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  • Reply, retweet, post content immediately or at a scheduled day/time – engage with the click of a button.
  • Configurable workflows – tailor functionality to how your team is structured to ensure posts are queued accordingly. 
  • Scheduled posts for Twitter and Facebook – set it and forget it.
  • Secure cross-team collaboration – share and manage team access to Facebook and Twitter pages in a secure way.
  • Operational metrics – top line view of key engagement metrics.
  • Side-by-side column view of content streams for increased efficiency – at a glance view of data that matters to you.

 

Learn about our Social API's >>

Get details on the Performance Dashboard >>