Visible Intelligence »
Social Media Platform Features

Visible Intelligence® helps you monitor, analyze and actively engage in social media conversations on a single platform.  No need to use multiple solutions – just one seamless, integrated experience that enables you to monitor social conversations, gain insights about conversation drivers, proactively identify, respond to and resolve customer issues and make it easier for customers to share feedback and ideas with you.  We provide on-demand access to all major social media sources from forums, blogs, social networks and micro-blogging services to news and video sites and collect data from sites around the world in multiple languages.

Combining social monitoring with social engagement creates powerful synergies and consequently, provides certain unmatched advantages.  For example, the rich targeting and segmentation in the listening capability helps you prioritize and identify the most actionable posts quickly – for timely customer responses.  Understanding the trends and cadence of conversations also helps determine the resources required to effectively provide support to your community.  In addition, by combining monitoring insights, such as profiles and community preferences, with social engagement you can provide a more personalized and relevant message to your customers at every interaction.

Clearly, social media monitoring, analytics and engagement involves far more than just aggregating social data from the Web.   Explore the features in Visible Intelligence that help you navigate the social Web, engage with dynamic communities and discover insights, on-demand.

If you would like to dive into the full experience of Visible Intelligence, just contact us for a personalized demonstration.

Visible Intelligence was recently recognized by Gleanster as a leading provider of Social Intelligence solutions, in terms of Ease of Deployment, Ease of Use, Features and Functionality and Overall Value.