Visible Intelligence »
FAQ

Visible® is a leading provider of social media monitoring and analytics. The Visible Intelligence® software platform ensures maximum ROI on social media investments for agencies and Global 2000 customers. With offices in Seattle, London and New York, Visible ranks as one America’s fastest-growing private companies on the Inc. 500.

Visible Intelligence is for marketers, research groups, agencies and any other enterprise department looking to learn and participate with their extended communities online. Brands who wish to remain relevant, listen to open feedback, provide service for their customers, and message in new and interesting ways that resonate with customers can use Visible Intelligence to both inform and improve their business. Social media is moving at the speed of thought, and our platform lets you stay abreast with the market.

The Visible Intelligence basic package comes with one workspace, 3 users, unlimited queries and more. You can also purchase additional features and user licenses that meet the specific needs of your social media programs and strategies, including a customizable dashboard, engagement operational intelligence, API keys for integration, and others.

It’s easy, just contact us!

Visible Intelligence uses the latest Web technologies to give you access to our platform through a number of modern internet browsers. When you start working with us you’ll receive an email invitation to create a user name and password. Once you’ve completed this step you’ll be able to log into Visible Intelligence and access the most up-to-date social content and reporting when and where you need it over the web.

Our business is run on an agile process, and our technology follows suit. Our release schedule is on a 6 week cycle, with continuous updates as needed, when needed. This approach lets us constantly innovate and gives you greater ability to influence what we are focusing on next, as well as give us opportunities to adjust quickly when social media decides to change course.

We use a blended approach to our data collection that includes our proprietary discovery and collection technology, partnerships with data aggregators and the use of site APIs. With these methods we are continually crawling all corners of the internet, identifying new communities of interest and importance to our clients, and collecting valuable content for them.

Visible Intelligence continually collects social media content from hundreds of millions of sites. We have a massive list of known global social media sites and are constantly discovery and identifying new ones every day. Beyond the social must-have sites like Twitter, Facebook, YouTube and LinkedIn, we provide data from:

• Over 250 million blogs and blog hosts
• Over 5 million forums, message boards and UseNet groups
• Microblogs (e.g. Twitter)
• Social networking sites (e.g., Facebook, MySpace, LinkedIn)
• Consumer review and shopping sites (e.g., Amazon.com, Amazon.uk, Best Buy)
• News and mainstream media sites
• Video and photo sharing sites (e.g., YouTube)
• Wikis

Visible Intelligence is very simple and intuitive to set up and work with. Once you are in the application, you can quickly get answers at the same speed with which you search using common search engines. Of course we provide helpful resources like videos, tips-and-tricks, best practices, customer support, dedicated account managers and more to ensure you maximize the ROI to your business.

All Visible Intelligence accounts include account setup and configuration services, as well as training and 24×5 customer support via phone and email. You will also have access to a rich set of help resources like training webinars, recorded help videos, tips-and-tricks, best practices and more.

Not at all—create and use as many search queries as you need.

The Visible Intelligence platform uses redundant, distributed hardware and software to protect your data. We continually monitor and support the operations of our system because we know that your data is important.

We have a number of user roles to allow you to support different user needs in your organizations. Our onboarding and support process will help you effectively manage your users and roles to ensure your team’s needs are met.