Oracle Siebel Partnership
Learn how to socialize your CRM efforts with Visible Intelligence®.
Visible Technologies® is a Gold Level member in the Oracle® Partner Network (OPN) and has recently integrated its social media monitoring, analytics and engagement platform, Visible Intelligence®, with Oracle’s Siebel CRM Application 8.1.
The Visible Intelligence social media integration with Siebel CRM will enable enterprises to:
- Monitor and actively engage in social media conversations directly within Siebel
- Efficiently track, route and manage participation in social media conversations without retraining customer service agents on new third party applications, or interrupting their workflow.
- Manage brand profiles used for responses – use multiple individual accounts or a corporate account, in accordance with social policies and strategies
- Obtain a 360 view of the customer you are engaging with via aggregation of social profile and contact history
The integration of social media data into existing Siebel systems extends the value of the existing investment in Oracle for clients’ customer service, sales, loyalty and retention programs.
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