I had the pleasure of attending the Web Analytics Association (WAA) Symposium this week and really enjoyed the wealth of information shared. I didn’t start out my career thinking I would become so involved with analyzing data, but now it’s what I live and breathe daily. I have been immersed in everything related to social media data for the past four years and it’s exciting to work with our partners on the integration of Web and social analytics. The power of Web analytics technologies combined with social media data or Social Intelligence is opening up new insights which were never possible before.
Social Intelligence plays a huge role in understanding the attitudinal aspects of consumers. Making sense of what people are saying, when they are saying it, and then using that information to inform business decisions is crucial to the online customer lifecycle. When Social Intelligence is combined with Web analytics this gives you the power to holistically understand your customer in the online world. Yes, you know consumers who purchase from your site must like you, but what about you do they like? Or when they don’t follow through to the purchase button, what behaviors are causing that? Consumers are leaving their opinions everywhere, in greater quantities than in a traditional survey, and this combined with Web analytics such as traffic data creates a powerful story. However, you need to make sense of that data to strategically grow your business.
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Real Life Fairytale – The #RoyalWedding
Posted by Ellen Enrico on April 29, 2011More than two billion people around the world tuned in to watch the much-talked about Royal Wedding. For us on the West Coast, that required a 3am wake up call, but that didn’t seem to stop anyone. The lavish affair set the record for most live streams online, beating last year’s World Cup. We “tuned-in” via the Visible Intelligence tool to find out what everyone was talking about.
Who was mentioned more – William or Kate? What was the most prominent term? If I’d had to put money on it last night, I would have guessed that “dress” or “gown” would have been at the top of the list. What did we find on Visible Intelligence this morning?
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