All posts in Tips & Tricks

Visible-IntelligenceWhen new customers migrate from another platform to Visible Intelligence, they often come with a perception that you need to be a search expert to get good, relevant social data. Well, that is certainly not the case with VI, which can be used easily by novices as well as experts. In this post, I explain how easy it is to start crafting your own searches with little to no experience.

Imagine this scenario: Your boss just handed you a rush project. They want a report on what people are saying about your new product by Monday. You’ve never crafted a search and the person on your team that usually builds a search is on holiday until Monday. No worries. Here is how you can get the information you need yourself, with ease and in a short period of time.

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Ever wonder how to easily and consistently slice and dice through large amounts of content provided through your brand or topical searches? Want to find trends and meaning in a specific segment without creating a new search?

The answer may be in the creation of categories. Best part of all: you can start with the existing Visible-defined “Common Categories” library to jump-start your efforts.

First let’s look at how to define these powerhouses.   Then we’ll take a look at how to use them.

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categories blogHave you tried Visible categories yet?

When your Visible team talks about our categories capabilities with enthusiasm, there’s a very good reason. We want to make sure you understand how the single mouse click can help you slice data down to specific segments that directly tie to your brand and industry. While this sounds like something complex, it’s not!

Visible has built customized segmentation in one click so you can find deep analysis and save time.

How do categories work?

Categories exist today within your Visible Intelligence platform. Essentially, they are pre-defined add-on filters that will help you quickly and easily drill down and analyze buzz from target segments based on your desired attributes such as product features, author characteristics, reputation drivers, promotional tracking, purchase intent and more. It is important to grasp that concept. These are completely flexible segments that you set up to match with your latest digital campaign, specific products, audience segments, etc.

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Social-Media-GraphicDaylight Savings time has come and we’ve sprung forward for the benefit of longer days, but does this actually mean more time during our day? Unfortunately no. And from working with our clients, I know that many of you are tackling thousands, and in some cases millions of pieces of social data on a daily basis as you monitor your brand, analyze the competitive landscape, create pitch decks, manage customer service and more, and all of this work has to fit into already packed days. Visible Intelligence is packed with many tools and functionalities that can help keep you and your teams up to date and save you time.

Considering we can’t actually give you more hours in the day, your Account Managers wanted to share some of their favorite features and tips and tricks for taming your social to-do list.

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Everyone can use more time in their day. The added challenge of keeping up with the fast-changing world of social media makes for action-packed, eat-lunch-at-your-desk kind of days. Our latest product update includes some time savers and short-cuts to help our clients be more productive and maybe go out to lunch once in a while. New features include:

  • Faster, repeatable campaign analysis
  • Improved sorting options
  • New trend chart viewing options
  • Additional common categories for deeper analysis and segmentation

1I think one feature that marketers will love is the ability to name and save your campaign dates and then reuse these campaign dates over and over for analysis.  Now there is no need to remember specific dates for each marketing campaign or initiative. The campaign name helps you easily find the conversations and insights that you are looking for. Once the campaign date or dates are saved, just select the one you need from the menu.  Now it’s easy to jump between campaigns with different dates.  And you can easily edit and manage the dates as needed.

Schedule a demo and we can show you how to use this useful new feature and many other time savers.

 

blogging-14Recently I was asked for some advice about setting up a blog; not so much the technical aspects of it, but how you actually go about doing it.  I realized that this speaks to something I am seeing more and more companies asking, as well, as they look for creative ways to build engaging communities – “How do I do it, how do I find things to write about, and how often should I do it?”  Creating content, both original and curated, remains a hot topic and social media can provide a treasure trove of material to help.

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segmentationIn our webcast today – Turbocharging Your Approach to Social Media Analysis – Cathy Buena discussed an approach to analyzing business problems using advanced segmentation with social media analytics. It was a fantastic presentation that has generated lots of interest, so we wanted to make some of the information available as soon as we could. Here it is! (Note: To view the entire recorded webcast, see our site. Learn More>>Webinars. The content will be available Nov 22.)

The analytic process can be broken down into 5 steps:

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What size is your carbon footprint?

Carbon Footprint calculators are a quick and informative way to get a glimpse into how much energy you are consuming, and how much you’re contributing to greenhouse gas emissions each year (on an individual or household level). These calculators also show how you stack up against an average household (or individual), so that you can get a sense of where you rank. CO2 calculators often provide tips on ways to reduce your emissions, based on your input, and are often simple suggestions, such as unplugging unused electronics, turning off your computer when not in use, or making sure your car tires are filled to the appropriate pressure.

There are a wide variety of websites out there with CO2 calculators, but one of the better and more intuitive ones I found was on the Nature Conservancy website >>

I found it very interesting that the average world household score is pretty low, but not too surprising I suppose. Here’s how I stacked up:

markCO2

So check it out for yourself…see how you stack up, and see if there are any simple ways you can help reduce your carbon footprint!

 Join us on July 18, 2013 to hear community outreach thought leader Anthony Mann  discuss the 5 W’s of Social Engagement!

This webinar, presented by community outreach thought leader, Anthony Mann, will walk you through some tips for effectively connecting with customers on social channels, discuss the framework of scaling your social engagement across multiple topics and/or business units, and show several examples of how a business at Microsoft engages with its community members.

For almost 10 years, Anthony and his company, Corporate Online Services, has been working at community building and engagement programs for various teams at Microsoft. He is the Windows Client forum owner on Microsoft TechNet, manages the Windows IT Pro outreach team, and was a Program Manager for Microsoft Answers, training key influencers on moderation procedures and practices. He has written numerous whitepapers and articles for Microsoft, as well as authored 15 books on various Microsoft technologies.

Register now to attend this webcast and join us on July 18 at 10:30am (PST).

Try the only enterprise-ready social media monitoring, analytics and engagement platform.