All posts in Social Media Influence

Earlier this week, we had the pleasure of meeting and hanging out with Jason Falls, CEO of Social Media Explorer while he visited our offices on Tuesday. During his stay, he spoke to our company, joined us for a local tweet-up in Seattle, as well as co-presented a webcast with our own Director of Professional Services, Carly Wilcox. The webcast was titled, “What She Said” – How Women’s Social Conversations Impact Buying Intent and Purchasing Behavior.  Their presentation discussed how listening to female conversations online can provide insights into what influences and impacts women’s buying decisions and behavior. Read more…

Applicants of all sorts beware: the institutions you are seeking admission to are monitoring social media accounts to get an inside look at your personality.

While this certainly has been practiced by businesses examining potential new hires for multiple years, an increasing number of colleges and universities are turning to social media as an extra factor in deciding whether an applicant is worthy of admission.

Social media has never been thought of as having much of a place in the world of academia, but it’s being used by admissions offices in the loftiest realms of higher learning. In a report issued by Kaplan, over forty percent of all law school admissions officers have admitted reviewing applicants’ social media accounts and using their findings to influence their decisions. Read more…

Kids these days.

Whatever happened to don’t speak unless spoken to? Nowadays in the age of social media, kids are posting, linking, and tweeting about what they’re eating, what’s eating them, and pretty much anything else that pops into their delicate little minds.

Usually these random social media musings are inconsequential and forgotten nearly the moment they hit the internet. But within the athletic departments of major NCAA institutions, an ill-advised tweet by a student-athlete can literally sink a program and leave them with sanctions that will take years to recover from.

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Steve Jobs – Forever Respected

Just a day after the iPhone 4S announcement, sad news came to the world as we learned that Steve Jobs passed away. The graph from Visible Intelligence below shows that at approximately 4pm (PST), the news started spreading across social media, then a huge spike is evident a couple of hours later as the out-pour of acknowledgement was heard throughout Twitter, blogospheres, news articles, and other media.

I know there will be many stories and articles written over the next several days, but I want to include our tribute along with many others and recognize the man, the visionary, the legend who has forever changed our lives.

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Advocacy is the New Loyalty

Last week I attended WOMMA’s Talkable Brands Exchange event in Seattle. It was a great day of knowledge forums where brands openly shared and discussed their social marketing successes, learnings, and best practices. Among the great brands that presented were Hershey, McDonalds, and Unilever. But of all the presentations that day, there was one particular topic that interested me the most—a roundtable over boxed lunches led by WOMMA President and VP & CMO of Pemco Mutual Insurance Company, Rod Brooks. The topic of discussion—advocacy. Rod queried the 6-person table with what each person wanted to know about “advocacy”, and it came down to two questions:

1. How do brands define advocacy?
2. How do brands measure advocacy?

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A July 15th poll conducted by Quinnipac University indicated that voters blame Bush over Obama 2-1 for the bad economy. The poll also found that 56% of American voters disapprove and just 38% approve with the way President Obama is handling the economy, but by 45% to 38% they trust the President more than congressional Republicans to handle the economy. So, there are some mixed signals in the polling data. How can the President know how voters really feel about his handling of the economy?

I thought it would be interesting to take a look at some of the data we’ve collected over the past thirty days and see exactly what people are saying. So, I created a search in Visible Intelligence that returns all the posts and comments with “double-dip recession” or “another recession” in them. By filtering to all the posts in which social media authors expressed negative sentiment, I was able to get a read on how Obama fares relative to Republicans, Bush and other terms. This is the list of the Most Prominent Terms from more than 1,300 negative posts and Tweets collected between July 23 and August 23:

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In social media, Influence has been one of the metrics that has earned a top tier status in measurement.  There is a continual stream of discussion that centers on this topic and I’m not entirely convinced that the debate will ever go away.  Rather than join the stream with my own personal definition of what metrics I think it should entail, I’d rather focus on the industry challenges and why we’re seeing such a diversity of software and services.

The primary contributor to this industry challenge is definition.  Similar to Sentiment, Influence is riddled with many and sometimes contradictory definitions of what it represents.  Even if you exclude the  data points that are used to represent those definitions, the sheer number of definitional differences can be staggering.  The points of contention can be boiled into three buckets:  Audience, Actionability and Alignment.

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Agencies, businesses and the media are all eager to understand the role that influence plays in the social sphere so they can leverage it for competitive advantage. But agreeing upon a single definition for influence as a social media metric is proving to be a frustrating challenge – and one that lacks the promise of a satisfying resolution. The problem: There is no one-size-fits-all definition that can be ascribed to influence.

Influence has chameleon-like qualities. What it means will change depending on what you are trying to accomplish, whom you want to reach, and where you want to do it. There is no one, clear set of criteria to fit every situation and no one generic group of influencers to target consistently. The influencers you need to connect with can vary by industry, or even by product lines. For example, many people overuse the term influence, applying it to concepts such as “authority” that may be significantly different, and, as a result, tend to perceive the role of an influencer too broadly.

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