Visible® is the leader in social media monitoring, analytics, engagement and social performance dashboard solutions for the SMB and enterprise markets. Visible Intelligence®, our next generation social media monitoring platform, serves as a social hub delivering competitive and brand intelligence, marketing ROI and smarter customer insights through an agile platform that activates brand communities at Internet speed and enterprise scale. Our social media monitoring, analytics and engagement tools help organizations to identify opportunities and potential crises when they arise while finding new and innovative ways to enhance customer relationships and better service clients.
As the market matures and demands actionable Social Intelligence, Visible delivers significant business value to customers and partners alike. Marketers, researchers, service departments and agencies want to be able to more effectively find, understand, grow, protect and innovate for improved business outcomes as a result of insights through the social web. Visible is not only the market leader, we're the right partner, providing the expertise and guidance to help you Socialize the Enterprise though the integration of social insights into business processes, technologies and people across your organization.
At Visible®, social media analytics involves much more than reporting brand mentions, top sites, authors with the most followers and sentiment. Our analytics go deeper to help you get to the story behind the numbers to understand consumer behaviors, the interconnectedness of sites, message propagation and why topics are being discussed in the social sphere. We have developed meaningful ways to visualize social data to provide actionable insights that help you make smarter business decisions. Ground-breaking social analytics features like Topic Discovery™ give you new ways to mine through social media conversations with the click of your mouse.
Our researchers, analysts and data engineers use proven methodologies to go beyond industry standard monitoring and reporting. We dig deep into social media data as well as other relevant industry and third-party data sources to develop, interpret or correlate key metrics with our clients' strategic, marketing, customer and community engagement initiatives. Visible's research and analytics team provides in-depth analysis and reporting combined with strategic guidance and rich, actionable insights that enable our customers to make better business decisions and maximize their social media investments.
Visible Technologies® understands the challenges and dynamics of creating and managing an effective social media engagement program. Visible Intelligence® helps you monitor, analyze and actively engage in social media conversations on a single platform, integrating with your existing CRM systems to become the social hub of your enterprise.
Visible® provides one seamless, integrated experience that allows you to effectively service and support customers through social media channels, address questions from prospects and build your social sales pipeline, publish directly to individual or multiple Twitter and Facebook accounts simultaneously, collaborate through notes and email across team members and even see audit trails of actions taken.
Improve your costs, effectiveness and efficiency by eliminating duplicating efforts within and among your departments, see what others are doing, manage workflow, monitor activities and performance with real-time administrative reporting views, and integrate your existing CRM systems to ultimately make them Social CRM systems. Management and agent level reports can easily be tied back to your social metrics and business goals to determine your real return on investment and the true impact of your social program.